Withdrawal Instructions
1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Becker Kraume GmbH, Schönhauser Straße 8, 50968 Köln, Germany, email: support@femify.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.
Digital withdrawal function: You may also exercise your right of withdrawal via our digital withdrawal function at our digital withdrawal form. After completing and submitting the form, you will immediately receive a confirmation of receipt by email in accordance with Section 356a (4) of the German Civil Code (BGB).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Special provisions
2.1 Femify One (digital content)
For Femify One, the right of withdrawal applies for the full period of 14 days, even if you already use the app during this time. No early expiry of the right of withdrawal is agreed. In the event of withdrawal, we will reimburse all payments you have made for Femify One; you do not owe any compensation for the use of the app.
2.2 Further Grounds for Exclusion
Furthermore, the right of withdrawal does not exist for:
- Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive
- Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded
- Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence
3. Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the services provided for in the contract.
4. Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*): _________________
Name of consumer(s): _________________
Address of consumer(s): _________________
Signature of consumer(s) (only if this form is notified on paper): _________________
Date: _________________
(*) Delete as appropriate.
5. Contact for Withdrawal
Last updated: December 2025