Support

Questions about the app, need help with your account, or want to report a bug? We're happy to help!

Contact

Becker Kraume GmbH

Schönhauser Straße 8

50968 Cologne

Germany

Email: support@femify.de

We respond to all inquiries within 24–48 hours (Mon–Fri).

Common Topics

  • Account issues: Login, forgotten password, changing your email
  • Subscription & payment: Managing your subscription, cancellation, invoices
  • Restore purchases (iOS): Settings → Account → "Restore Purchases"
  • Delete account: Settings → Privacy → "Permanently delete account"
  • Technical issues: App errors, sync issues, crash reports
  • Privacy & GDPR: Data access, deletion, data export

Legal Information